Terms of Service

By registering for, accessing, or using BIND Room, you accept these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the service.

• “Service” / “Platform”: the BIND Room property management system, including its website, app, and features.
• “Customer”: the property or organization that subscribes to the Service.
• “User”: anyone the Customer authorizes to use the Service.
• “Customer Data”: data the Customer and its Users submit to the Platform, including guest data.

BIND Room provides a cloud-based platform to manage reservations, channels, guests, finance, staff, and reporting. We may improve, change, or add features over time. Some features depend on third-party integrations.

You must provide accurate registration details and keep your credentials secure. You are responsible for all activity under your account and for your Users’ compliance with these Terms. You must be able to form a binding contract to use the Service.

• The Service is offered on a subscription basis, with the channel manager priced per connected room.
• Fees, taxes, and the billing cycle are shown at checkout and may be updated with notice.
• Subscriptions renew automatically unless cancelled before the renewal date.
• A free trial may be offered; after it ends you choose a plan and how many rooms to connect. Payments are processed securely by Midtrans and Xendit.
• Except where required by law, fees already paid are non-refundable.

As between the parties, Customer Data belongs to the Customer. The Customer is responsible for the accuracy and lawfulness of the data it enters, including having a valid legal basis to process guest data and identity documents. Our handling of personal data is described in the Privacy Policy and, where applicable, a Data Processing Agreement.

• Do not use the Service unlawfully or to infringe others’ rights.
• Do not attempt to breach security, reverse engineer, or disrupt the Service.
• Do not upload malware or content you have no right to use.
• Do not resell or provide the Service to third parties except as permitted.

BIND Room and all related software, design, and trademarks are owned by PT Kelola Kamar Dengan Teknologi. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights to Customer Data.

The Service connects to third parties such as OTAs (Booking.com, Airbnb, Agoda, Expedia and others), Google Calendar, and payment gateways. Your use of them may be subject to their own terms, and we are not responsible for their availability or actions.

We aim to keep the Service available and reliable, but it is provided on an “as available” basis and may occasionally be interrupted for maintenance or reasons beyond our control. Support is provided through the channels described on our website.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, BIND Room is not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability arising from the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.

You agree to indemnify BIND Room against claims arising from your misuse of the Service, your Customer Data, or your breach of these Terms or applicable law.

You may cancel at any time. We may suspend or terminate access for non-payment, breach of these Terms, or to comply with the law. After termination, you may export Customer Data for a limited period, after which it may be deleted in line with our retention practices.

Our processing of personal data is governed by the Privacy Policy. Where we process guest data on your behalf, a Data Processing Agreement (available on request) forms part of these Terms and reflects our role as processor under the PDP Law and, where applicable, the GDPR.

We may update these Terms. We will post the updated version and revise the “last updated” date; continued use after changes take effect means you accept them.

These Terms are governed by the laws of the Republic of Indonesia. The parties will first try to resolve any dispute amicably; failing that, disputes will be resolved through the competent courts or arbitration in Indonesia as agreed in the applicable contract.

Questions about these Terms? Email hello@bindroom.com or write to PT Kelola Kamar Dengan Teknologi, Jl. Pulau Saelus I, Kel. Sesetan, Kec. Denpasar Selatan, Kota Denpasar, Bali 80223, Indonesia.